Where we can and when asked, we agree with our clients up front on the cost of their services. After years of doing what we do, we know what a job should cost and we can determine an amount for our services that we are prepared to stick to in order to provide the business owner with certainty as to their accounting fees. Our philosophy is that the business owner should not be surprised when they get their accounting bill. We are happy to spread our fees over the year if that suits the particular business’s cash cycles.
Free phone calls:
Because we don’t charge on a strict time cost basis, we don’t charge separately for phone calls in or out. This can cover basic things like simple MYOB queries, tax questions you may have and general catch up calls. If further advice is required, a separate fee arrangement can be made for that particular service. It’s like a variation to a building contract for a set sum. Again, like before, we will quote on the cost of the service before commencing any work.
The trend for most accounting practices is to do the accountancy work in the office and for clients to come to them. We like it the other way around. We use laptops and 4G connectivity to try to have our office travel with us. This means we can work with clients face to face to answer queries, cut down on delays with answering questions via emails and faxes and build up long term quality relationships with the people in your business.